Policy

PERSONAL DATA PROTECTION NOTICE

Liumaco Logistics (hereinafter referred to as “Liumaco Logistics”, “We”, “Our”, or “Us”) is committed in protecting the personal information of our customers (hereinafter also referred to as “user”, “you” or “your”) and will take necessary and relevant measures to safeguard your personal information in accordance with the Personal Data Protection Act 2010 (the “Act”).

This Personal Data Protection Notice (hereinafter referred to as “Notice”) governs the manner in which Liumaco Logistics collects, uses, maintains and discloses information collected from the customers. This policy only applies to personal information of individuals that are processed for commercial transactions.

By providing your personal data to us, including any additional information which you may subsequently provide, you are consenting to this Notice and the collection, use, access, storage, transfer and processing of your personal data as described in this Notice.

We reserve the right to change any portion of this Notice from time to time. The amended Notice will be emailed to you, together with the effective date of the amendment. You are responsible to regularly review email sent to you by us to obtain timely notice of such changes.

Personal Data

The types of personal information that we collect from you (“Personal Data”) includes the following:

• Personally Identifiable information e.g. Name, photo, gender, date of birth, nationality, passport/identification card number, passport expiry date, passport issuing country and country of residence;

• Contact information e.g. address, email address and phone numbers;

• Payment information e.g. credit or debit card information, including the name of cardholder, card number, card issuing bank, card issuing country, card expiry date and banking account details

• Any other information that may be reasonably required to facilitate the delivery of products to you and other Recipients.

• Technical Information eg. IP address.

How and When We Collect Your Personal Data

Liumaco Logistics may collect the Personal Data from you in the following manner:

• When you request for any services or purchase any products from us;

• In your course of communication with us (for example, when you email us for queries or submit your application or entry into a campaign, contest or promotional events organised by us);

• Register yourself as a registered user on our website or our mobile applications;

• Register your interest or when you request for information (including through our online portal and other available channels) or when you respond to any of our marketing materials, customer survey or provide feedback on any of our message boards or via email.;

• Commence a business relationship with us;

• Visit or browse our website(s)/applications; and

• When we receive your Personal Data and Personal Data of other Recipients from Senders or other third party service providers that have engaged our services

Other than the above, we may also obtain your personal data from third parties and such other sources where you have given your consent to the disclosure of information relating to you (for example, from your company) and where it is lawfully permitted.

Purpose of Data Collection:

The Personal Data is collected and processed for purposes which may include the following (“Purpose”):

• For administrative purpose that is essential in the provision of our products and services to you including processing your application, request, registration for or subscription of the services provided by us, services and/or use of our website/mobile applications;

• For communication purposes including sending notification to you via email, phone calls, facsimile, short message service, social media and other services regarding change in terms and conditions of our products and/or services, responding to your enquiries or complaints;

• For carrying out our obligations and enforcing our rights arising from any contracts entered between you and us, including for processing the payment transactions, delivery of notice, forms, letters and other documents necessarily required;

• For statistical and marketing analysis. Information system management, system testing, maintenance and development of our products and/or services;

• For marketing purposes including distribution of our newsletter or other promotional materials in respect of our products/and or services;

• Prevention, hindrance, reporting of any criminal activities including but not limited to, fraud, bribery and money laundering;

• Compliance to any legal requirements and/or to make any disclosure under the requirements of any applicable law, regulations, directions, court orders, guidelines, circulars, codes which are applicable to us;

• For internal records and maintenance of our user database;

• For company’s credit risk management and credibility worthiness check of its users; and

• To monitor, review and improve the company’s services.

Disclosure of Your Personal Data

• Liumaco Logistics may disclose your personal data to the following parties only for the purposes as stated above:

• Our subsidiaries and affiliates;

• The individuals, companies and organisations that act as our vendors, contractors, service providers and/or professional advisers;

• Agents and service providers who provide services relating to the purposes of which the personal data is collected including data processing services;

• Our third-party service providers as we deem necessary or appropriate;

• Any person, who is under a duty of confidentiality with Liumaco Logistics and who has undertaken the responsibility to keep such information confidential; and

• the enforcement, regulatory and governmental agencies whenever required by law

subject at all times to any laws (including regulations, guidelines, and/or obligations) applicable to Liumaco Logistics. The afore-mentioned third parties may in some instances be located outside of Malaysia.

Liumaco Logistics will not disclose your personal data to unaffiliated third parties without your consent unless such personal data is required by law or in good faith and such action is necessary to comply with any law enforcement agency requirements, court orders or legal processes.

However to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services which are relevant to your transaction with us, or that you have selected or marked as interested in your account, will be shared with the respective business partners, service providers or third parties.

Retention

Any personal data supplied by you will be retained by Liumaco Logistics as long as it is necessary and expedient for the fulfillment of any purpose as stated above pursuant to our internal practices, regulatory requirements, legal and accounting requirements.

Your Obligations

It is your obligation to supply your personal data to us in the most accurate manner. If you do not provide us with your personal data, we are unable to, process your personal data on your behalf, for the purposes stated in this Notice, or effectively render our services to you and all relationships created or to be created between us shall then be terminated and ceased to be in effect immediately.

If you do not wish for your personal data to be collected via cookies on this website, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser.

Your Data Protection Rights

Liumaco Logistics would like to make sure that you are fully aware of your data protection rights. Every user is entitled to the following rights:

a. Right to request access to personal data

Subject to a payment of small fee, you are entitled to request access to your personal data that is processed by us with reasonable notice.

b. Right to request correction of personal data

You are entitled to request the correction of your personal data that is held by that is inaccurate, incomplete or out-of-date with reasonable notice.

c. Right to Erasure

You have the right to request Liumaco Logistics to erase your personal data under certain conditions.

d. Right to restrict processing

You are entitled to limit our processing of your personal data by expressly withdrawing in full your consent given previously including for us to send any advertising and marketing materials or for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.

e. The right to object to processing

You have the right to object to Liumaco Logistics’s processing of your personal data, under certain conditions.

f. The right to data portability

You have the right to request Liumaco Logistics to transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

Access and Correction

You may access, correct or update your Personal Data by submitting your request in writing or via email to the contact details provided below.

If there are any changes to your Personal Data or if you wish to make a request to access or correct your Personal Data to ensure that it is accurate, complete and up-to-date, you may make a request to us via our Data Access Request Form or Data Correction Request Form respectively.

We will use reasonable efforts to comply to your request to access or correct your Personal Data within twenty-one (21) days of receiving your request and the relevant processing fee (if any).

Contact Information

Should you have any queries in relation to this Notice, kindly contact us at the following contact details:

Email address : liumacologistics@gmail.com

Address : G06, Jalan Austin Perdana 2/23, Taman Austin Perdana,81100 Johor Bahru,Johor.

Consent

You may submit a request to withdraw your consent at any time by contacting us through the contact details set out above.

If you have provided us Personal Data of third party individuals, you are required to obtain the individual's prior consent and you represent and warrant that you had or have their consent or are otherwise entitled to provide their Personal Data to us. By providing us Personal Data of third party individual(s), you also warrant that the individual(s) is informed of and consents to the terms of this Notice.

In most instances, it is obligatory for you to provide us with your Personal Data in order to allow us to satisfy your request or provide you with the service that you have requested for. However, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from Liumaco Logistics.

Changes to this Notice

Liumaco Logistics reserves the right to amend or update this Notice at any time to reflect changes in the law, our business practices, processes or structure. We may amend this Notice from time to time and the updated version shall apply and supersede any and all previous versions. Upon the update or amendment, Liumaco Logistics will post a notification on the site or in the app and revise the updated date accordingly. The user acknowledges and agrees that it is the user’s responsibility to review this Notice periodically and be aware of future modifications. By continuing to communicate with Liumaco Logistics or by continuing to use Liumaco Logistics’s services following the modifications, updates or amendments to this Notice, it shall signify your acceptance of such modifications, updates or amendments.

This Notice is provided in both English and Bahasa Malaysia. In case of any inconsistencies between these two, the English version shall prevail.

3) Terms and Conditions

This Terms and Conditions (“Terms”) governs the access or use by you of the information service platform (“Platform”) through our web systems, website, to receive services made available by Liumaco Logistics, a company incorporated in Malaysia with CCM registration number of 202101017842(1418142-U) with its registered office at G06, Jalan Austin Perdana 2/23, Taman Austin Perdana,81100 Johor Bahru,Johor. (“Liumaco Logistics”).

Please make sure to carefully read through these Terms before accessing or using the Platform. These Terms whether stated or otherwise referenced herein set forth rights and obligations and constitute a legal agreement between Liumaco Logistics and you.

By using or accessing the Platform, you hereby expressly affirm that:

• you have read and understand these Terms

• you will comply with these Terms;

• you will comply with Community Guidelines; and

• you are at least the age of legal majority in your place of residence and otherwise legally competent to enter into contracts.

You also acknowledge and agree that you have the authority to enter into these Terms personally and, if applicable, on behalf of any organization on whose behalf you have enrolled for use of the Platform and to bind such organization to these Terms.

IF YOU DO NOT AGREE TO ANY OF THESE TERMS, PLEASE DO NOT ACCESS OR USE THE PLATFORM. PLEASE READ “DISCLAIMER”, “LIMITATIONS OF LIABILITY” AND “INDEMNITY” CAREFULLY. THESE PROVISIONS LIMIT OUR LIABILITY TO YOU.

In these Terms, the words “you” or “your” refer to all individuals and other persons who access or use the Platform, including, without limitation, any organizations that enroll or otherwise access or use the Platform through their respective representatives or employees (“User(s)”).

In these Terms, “Applicable Law” means applicable Malaysian laws, rules, and regulations governing payments and all services provided hereunder, including any and all foreign laws, treaties, rules, regulations, regulatory guidance, directives, policies, orders or determinations of (or agreements with), and mandatory written direction from (or agreements with) any regulatory authority, as each of the foregoing may be amended and in effect from time to time

We reserve the right to change these Terms from time to time. If we make changes, we will notify you by revising the date at the top of the Terms and, in some cases, we will provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review these Terms periodically to stay informed about our practices. Whenever we make changes to these Terms, they are effective when the revised Terms are posted unless we notify you otherwise. If you continue to use the Platform after the revised Terms have been posted, then you will be deemed to have accepted the changes to these Terms.

1. Our Services

The services provided by Liumaco Logistics (“Services”) are meant to connect Users and independent third party delivery partners (“Delivery Partner”) who provide transportation, logistics and/or delivery services. The transportation and/or logistics services provided by the Delivery Partner could be availed/requested through the use of the Platform supplied by Liumaco Logistics.

You acknowledge that Liumaco Logistics by itself or any of its affiliates does not own, employ or provide transportation and/or logistics services or function as a transportation carrier and that all such transportation, or logistics services are provided by Delivery Partners.

2. Use of the Software

While using the software provided by Liumaco Logistics (“Software”) you agree that:

• you shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform;

• you shall not modify, adapt, reverse engineer, decompile, disassemble, translate the Software or create derivative works based on the Software;

• you shall not interrupt the normal operation of the Software, or use any methods to export or modify the source code of the Software;

• you shall not upload or send any kinds of computer viruses, worms, trojans, or malicious codes;

• other than the license to use the Software granted hereof, no other license or right is hereby granted to you and the ownership of the Software and all other rights are hereby expressly reserved by Liumaco Logistics and its suppliers.

3. Use of the Services

User Account

In order for you to use the Services, you are required to register for a personal account (“Account”) with Liumaco Logistics. During Account registration, you are obligated to provide your personal information, such as your name, contact information directly or indirectly in accordance with Liumaco Logistics’s Privacy Policy.

Once the Account registration is successfully completed with Liumaco Logistics, you will be provided with an Account, accessible with a password of your choice. The Services or Platform may be restricted/limited based on your resident jurisdiction because of age, in such cases you must abide by the age limits and not use the Services or the Platform.

You agree that the details entered and maintained by you are accurate, complete and valid. Liumaco Logistics is not liable for false, incomplete, old or incorrect registration information provided by you. Your failure to enter or maintain accurate, complete, and valid information may result in your inability to access and use the Services. You are responsible for all activity that occurs under your Account. Liumaco Logistics is entitled to verify the information that you have provided at all times and refuse the use of the Services without providing reasons and prior notice.

You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and the Applications. Liumaco Logistics does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. Liumaco Logistics reserves the right to terminate the use of the Services should you be using the Service in an incompatible or unauthorized device or that the security of your account has been compromised in any way or for any reason we may find.

While using the Services you agree that:

• you shall only access the Services using means explicitly authorized by Liumaco Logistics;

• the Platform and Services provided will solely be used by you, for your personal use and will not be resold to any third party;

• you will not authorize others to use your Account;

• you are only allowed to open a single Account;

• transferring of your Account to any other person or legal entity is not permitted;

• you cannot use an account that is subject to any rights of a person other than you without appropriate authorization;

• Liumaco Logistics holds the right to include/exclude the Users from promotional offers;

• transferring of your Account to any other person or legal entity is not permitted;

• you cannot use an account that is subject to any rights of a person other than you without appropriate authorization;

• Liumaco Logistics holds the right to include/exclude the Users from promotional offers;

• the Services cannot be used for unlawful purposes, including but not limited to (i) violation of Applicable Law; (ii) storing or sending any unlawful material; (iii) sharing of sensitive personal information of others, without their consent (iv) causing intentional harm, nuisance, inconvenience or annoyance; (v) impairing or harming the proper operation of the Services; (vi) exhibiting the tenor of impersonating another person; or (vii) copying or distributing the Services without the permission of Liumaco Logistics;

• your password or any identification credentials that Liumaco Logistics provides to you should be secure and confidential;

• proof of identity or other documentations needs to be submitted immediately if requested by Liumaco Logistics;

• compliance with all the Applicable Law is a must while using the Services;

• you will not engage with the Delivery Partner outside of the Platform directly or indirectly;

• you shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. Liumaco Logistics reserves the right to bar any such activity;

• you shall not attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Platform;

• you shall not collect or harvest any personally identifiable information, including account names, from the Platform;

• you shall not engage in threatening, harassing, discriminatory (based on race, gender, age, disability, or any other protected classification) or any other behaviour that Liumaco Logistics deems inappropriate when using the Services; and

• you agree to grant Liumaco Logistics the rights to share your information and/or permitted information, with any third parties in accordance with Liumaco Logistics’s Privacy Policy.

Rules of Use:

• Users warrant that they are either the owners or the authorized agents of the owners of the goods and materials comprising any requested shipments and that the Users are authorized to order that the shipments be made in accordance with the Users’ instructions.

• Users warrant that they have accepted these Terms not only for such Users but (if applicable) also as agents for and on behalf of the owner of the goods and materials comprising shipments.

• Users understand that the Delivery Partners will be directed by the User’s instructions to transport the shipments to the User’s designated location. Users agree that neither the Delivery Partner nor Liumaco Logistics holds title to or acquires any ownership interest in any shipments that the Users request to be delivered through the Services.

• Users shall verify the information of the Delivery Partner and vehicle and use the User’s own discretion to decide whether or not to accept the services of the Delivery Partner before the shipment. Users shall be deemed to have accepted all information (including but not limited to the information of the Delivery Partner and vehicle) relating to the shipment provided by the Delivery Partner, whether or not such information is identical with the User’s order information. After the shipment, User shall not hold Liumaco Logistics liable for any inconsistency between any information in the shipment and the order information.

• Users shall give to the Delivery Partners sufficient, accurate and executable instructions or orders. Any extra costs arising from the difference between the Users’ provided information and the actual situation or facts involved shall be borne by the User. Any amendment or change to a User’s instructions or orders (and any pricing or cost changes triggered by such amendment or change) must be approved and updated in the Application unless otherwise permitted by Liumaco Logistics.

• Users warrant that they have complied with all laws and regulations relating to the nature, condition, packaging, handling, storage and carriage of the goods and materials comprising shipments. Users shall not dispatch (and Delivery Partners are entitled to refuse transport of) any articles that are prohibited by law, dangerous or hazardous materials, perishable substances, and radioactive material. Users are liable for any loss or damages (including physical damages, lost revenues, personal injuries, financial damages or losses, or any other loss or damage) suffered by any third party as a result of a User’s breach of these Terms.

Users warrant that the goods to be delivered by the Delivery Partner does not contain or constitute:

1) Fragile items (including flowers, cakes) without proper packaging that require special handling

2) Hazardous, explosive, flammable and unsafe items (including power banks)

3) Valuable items and documents (e.g. cash, passport, birth certificate)

4) Credit or debit cards

5) Illegal substances, including including duty free alcohol or cigarettes

6) Live animals and plants

7) Any unpacked / loose items that can be easily damaged in transit

8) Items exceeding size, dimensions or weight of selected vehicle type

9) Counterfeit goods

10) Animals (live or otherwise)

11) Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals / stones

12) Real or imitation weapons including firearms or parts thereof, explosives or ammunition

13) Human organs or remains (Ashes or bones)

14) Pornographic material

15) Any item(s) of an aggregate value exceeding MYR 500 (Ringgit Malaysia Five Hundred). You hereby agree that if you are desirous of insuring your goods, you shall procure your own insurance coverage

16) Non-food item below 2kg in weight

• Delivery Partners will not open and inspect shipments nor be responsible for the transportation of special goods without prior agreement from the User. Except in relation to Corporate Account User, Liumaco Logistics and Delivery Partners shall bear no responsibility or any legal liability resulting from the transportation of shipments.

• Users shall ensure that shipments are adequately packed to protect against damage in the course of transmission, and also that no part of any shipments can be removed without the case, wrapper or container being torn or broken, a seal being broken or two adhesive surfaces being forced apart.

• Users shall ensure that shipments are properly packaged so as to protect against damage to the shipments during the course of transportation, and in particular, in the case of a shipment of a fragile nature or is susceptible to damage by bending, that shipment shall be packaged in a case or container of sufficient durability and strength and shall be encased in or surrounded by sufficient and suitable protective material inside that case or container to prevent the shipment from being bent, such that the shipment is guarded against damage that may result from any force, pressure or blows to which transportation items are ordinarily subject during the course of transportation and that such fragile shipments shall bear specific words indicating its contains fragile items displayed on the face of the case or container and above the address of the named addressee.

• Liumaco Logistics shall not be responsible for providing a protective service for the transportation of perishable commodities or commodities requiring protection from heat or cold. Any additional protective service (if available) is provided solely and directly by the Delivery Partner. Such commodities will be accepted for transportation solely at the User’s risk for any damages arising from the transportation.

• Users shall provide in respect of each shipment all necessary information. In the event that the recipient is found to be absent from the address specified by the User, no other person is present to take the shipment, and no other instructions have been provided by the User, the Delivery Partner will contact the User (at the number provided by User) and attempt to return the shipment back to the User. In the event the Delivery Partner cannot reach the User at the number provided by User, the Delivery Partner may attempt to redeliver the shipment to the recipient. You agree that the unclaimed items which the recipient or User cannot be contacted will be delivered to Liumaco Logistics’s local office. If the items remain unclaimed 14 days after receipt of the items, Liumaco Logistics can proceed with the unclaimed items at its discretion. Any fees for additional handling and further shipment transportation will be borne by the User. Should a re-transportation of items be needed, a new transportation order will be placed and billed.

• The Delivery Partner will not help for loading, unloading, moving, hauling or lifting the User’s shipment unless the Door-to-Door Service is requested by the User. Users must read and understand the relevant policies published by Liumaco Logistics.

Liumaco Logistics reserves the right to terminate the Account, Services and use of Application in the event of non-compliance with any of the above requirements. Liumaco Logistics reserves the right to modify, terminate or suspend the Services to you at any time, without prior notice, due to any changes in our internal policy or the Applicable Laws or any breach of these Terms by you, or for any necessary reason at Liumaco Logistics’s sole discretion.

Communication

By creating an Account, you electronically agree to accept and receive communications from Liumaco Logistics including via email, text message, calls, and push notifications to the mobile device or cellphone number you provide to Liumaco Logistics. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Liumaco Logistics, its affiliated companies and/or third party contractors, including but not limited to communications concerning orders placed through your registration with respect to the Services. You may opt-out by changing your notification preferences. Please note that opting out may impact your use of the Services.

Promotional Offers and Credits

Liumaco Logistics, at its sole discretion, may make promotional offers with different features and different rates to any User. These promotional offers are subject to these Terms and may be valid only for certain Users as indicated in the offer.

You agree that promotional offers

• may only be used by the intended audience, for the intended purpose, and in a lawful manner;

• may not be duplicated, sold or transferred in any manner, or made available to the general public, unless expressly permitted by Liumaco Logistics;

• are subject to the specific terms that Liumaco Logistics establishes for such promotional offer;

• cannot be redeemed for cash or cash equivalent; and

• are not valid for use after the date indicated in the promotional offer.

Liumaco Logistics reserves the right to withhold or deduct credits or benefits obtained through a promotional offer in the event that Liumaco Logistics determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or these Terms. Liumaco Logistics reserves the right to modify or cancel an offer at any time for any reason without liability to Liumaco Logistics. Liumaco Logistics may also offer gratuitous credits to Users, which can be used for the Services. Any credit issued by Liumaco Logistics is subject to the specific terms that Liumaco Logistics establishes and may not be redeemed for cash or cash equivalent. Upon expiration, credits will be removed from your Account. Expired credits are no longer redeemable.

Other Third Party Interactions

While using or accessing the Platform, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through the Platform. Any such activity, terms, conditions, warranties or representations associated with such activity, are solely between you and the applicable third-party. Liumaco Logistics and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. Liumaco Logistics has no responsibility or liability arising from any agreements between you and such third party providers.

4. Payments on the Services

Except in relation to Corporate Account User, use of the Platform is free of cost, but Liumaco Logistics reserves the right to introduce a fee for the use of the Platform. (If we introduce this fee you will be notified and you can decide to continue or terminate your Account).

While using the Services you understand and agree that:

• Liumaco Logistics shall charge you any applicable taxes and any other fees that may be due for a particular use of the Service (“Charges”) for the transportation services and other services provided to you by the Delivery Partner. Payment of the Charges in such manner shall be considered the same as Charges made directly by you to the Delivery Partner and such Charges may fluctuate from time to time subject to supply and demand and any other factors;

• the Charges is due upon the order is placed and will be deducted from your Liumaco Logistics Wallet or preferred payment method designated in your Account;

• the Charges paid are non-refundable, unless otherwise determined by Liumaco Logistics on a case-by-case basis;

• Charges quoted are in Malaysian Ringgit with applicable taxes where required by law;

• any priority fee or add-on fee is voluntary, however once you select to pay those fees, they will be added into the Charges and you are obliged to pay them;

• Liumaco Logistics reserves all right to adjust the charges based on actual circumstances;

• any application/request for service is subjected to availability of resources. In the event any application submitted is not processed, Liumaco Logistics shall inform the User by email, text message, calls, or push notifications to the mobile device or cellphone number you provide to Liumaco Logistics;

• Liumaco Logistics reserves its full discretion to determine whether to refund to the User the equivalent sum of amount paid in the event Liumaco Logistics for any reason is unable to process the application/request

• You may elect to cancel your request for services from the Delivery Partner at any time prior to the arrival of Delivery Partner, in which case you may be charged a cancellation fee without prior notice;

• receipt is issued to the User when the payment for top-up or Charges is successful. Negative balance in Liumaco Logistics Wallet may lead to the unavailability of the Services;

Liumaco Logistics retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where you and/or the sender/recipient have breached any of the Terms in this Agreement. In such an event, you shall not hold Liumaco Logistics liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment(s) to you.

You can choose to pay for the Charges by the following methods:

Electronic Payment Gateways:

You may settle the Charges through third-party Electronic Payment Gateways. The process of the payment is subject to the confirmation from the third party payment processor ("Payment Processor"). Liumaco Logistics is not responsible for any errors on the Payment Processor’s end. Liumaco Logistics shall not be responsible for any unauthorized use of your Electronic Payment Gateways during or after availing the Services.

Liumaco Logistics Wallet

Liumaco Logistics offers you the facility to make top-up and purchase credits through Liumaco Logistics Wallet.

Liumaco Logistics has the absolute right to revise the prices of any credit packages or credit amount/limits where applicable without giving prior notice.

All credits are pre-paid and are not exchangeable, returnable nor refundable once sold unless required by the Applicable Law or otherwise determined by Liumaco Logistics at its own discretion.

You may top up your Liumaco Logistics Wallet through the following means:

Electronic Payment Gateways

You may top-up and purchase credit through Liumaco Logistics Wallet powered by a Payment Processor. The processing of the credit of the balance in your Liumaco Logistics Wallet is subject to the confirmation from the Payment Processor. Liumaco Logistics is not responsible for any errors on the Payment Processor’s end. Liumaco Logistics shall not be responsible for any unauthorized use of your E-Wallet payment instruments during or after your top up of your Liumaco Logistics Wallet.

Credit Card:

Liumaco Logistics offers you the facility to make payments through a credit card enabled by Payment Gateways (“PGs”) or Payment Processors provided by any of Liumaco Logistics’s affiliates or partners or unrelated third parties. You agree and undertake to share relevant payment details including credit/debit card details (“Card Details”) with the PGs and the Payment Processors for the successful completion of payment towards total transaction amount to Liumaco Logistics and authorize the PGs and the Payment Processors to complete such transactions. In this respect, it is clarified that all PGs and the Payment Processors whose services are utilized for the purposes of the Services shall be PCI-DSS (“Payment Card Industry – Data Security Standard”) compliant. Your authorization will remain in effect as long as you maintain an Account in the Platform. In the event you delete your Card Details with the PG or the Payment Processors or if you delete your Account, the PGs or the Payment Processors will not process any further transactions initiated by you. Your authorization under this clause is subject to any other terms and conditions of the PGs and the Payment Processors. Liumaco Logistics shall not be responsible for any issue from payments via credit/debit cards.

Any payment related issue, except when such issue is due to an error or fault of Liumaco Logistics, shall be resolved between you and the PGs or Payment Processors. The processing of the credit or payment, as applicable, are subjected to all applicable terms and conditions, privacy policies and other terms of applicable PGs or Payment Processors and your credit/debit card scheme in addition to these Terms. Liumaco Logistics cannot be held responsible for any errors or faults resulted from the Payment Processors.

5. Intellectual Property Ownership

Liumaco Logistics alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Platform and the Services. These Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the Platform and the Services, or any intellectual property rights owned by Liumaco Logistics. Company names, logos, and the product names associated with the Platform and the Services are trademarks and/or intellectual property of Liumaco Logistics or third parties, and no right or license is granted to use them. You agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Platform and the Services.

By providing content, information or materials (“User Content”) to Liumaco Logistics, you grant Liumaco Logistics a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised, without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

You acknowledge that Liumaco Logistics only acts as a passive channel for the distribution of the User Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Content. Liumaco Logistics shall not be continuously monitoring User Content published by you or moderating between Users, nor shall Liumaco Logistics be under an obligation to do so. Without limiting the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Content do not necessarily represent those of Liumaco Logistics.

Any use by you of the User Content is entirely at your own risk. You represent and warrant that any User Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph.

You agree to indemnify and keep Liumaco Logistics, its affiliates and licensors indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by Liumaco Logistics or its affiliated companies related to any User Content posted or transmitted by you or your other use of the website, the Service or the Application.

Liumaco Logistics reserves the right at its sole discretion to block or remove (in whole or in part) any User Content posted or transmitted by you and which Liumaco Logistics believes is not in accordance with these Terms (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to us.

Liumaco Logistics respects your rights to your ideas, please do not submit any confidential ideas, information, or suggestions in any form to Liumaco Logistics or any of its affiliates. For any ideas, information, or suggestions you do submit, regardless of what your communication regarding your submissions says, you understand that your submissions are voluntary and the following terms shall apply to your submissions: (i) your submissions and their contents will automatically become the property of Liumaco Logistics, without any compensation to you; (ii) Liumaco Logistics has no obligation to review your submissions; (iii) Liumaco Logistics may implement and distribute any portion of your submissions and their contents for any purpose in any way, without any compensation to you; and (iv) Liumaco Logistics has no obligation to keep your submissions confidential.

You may use information on the Platform purposely made available by Liumaco Logistics for downloading from the Platform, provided that you:

• do not remove any proprietary notice language in all copies of such documents and make no modifications to the information;

• use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; and

• do not make any additional representations or warranties relating to such information.

These Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the website, the Application or the Service, or any intellectual property rights owned by Liumaco Logistics

6. Disclaimers

The Services are provided "as is" and "as available." Liumaco Logistics makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the Services or any services requested through the use of the Services, or that the Services will be uninterrupted or error-free.

Liumaco Logistics does not guarantee the quality, suitability, safety or ability of third party providers. You agree that the entire risk arising out of your use of the Services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under Applicable Law.

Liumaco Logistics does not control, manage or direct any third party providers including Delivery Partner. Third party providers are not actual agents, apparent agents, ostensible agents, or employees of Liumaco Logistics.

Liumaco Logistics does not control, endorse or take responsibility for any User Content or third party content available on or linked to by the Services. Liumaco Logistics cannot and does not represent or warrant that the services or servers are free of viruses or other harmful components.

7. Limitation of Liability

Except in relation to Corporate Account User, Liumaco Logistics is not responsible and shall not be held liable for:

• damage/defect/change of item/property from its original state due to substandard packaging;

• item/property already damaged/defected/changed before the start of the transportation;

• quality of the Services as it is entirely dependent on the Delivery Partner, who is ultimately providing you the transportation and/or logistics services;

• any booking that is not accepted;

• any damages resulting from the use of or inability to use the Services, including damages caused by wrong usage of the Services, error in call centre number, network issues, malware, viruses or any incorrectness or incompleteness;

• appropriateness of mobile or email or any other communication medium. You shall be responsible for immediately reporting the errors, if any, occurred in the information sent to you regarding booking confirmation;

• any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including profit and loss, whether based on contract, tort, negligence, strict liability or otherwise, even if Liumaco Logistics has been advised of the possibility; and

• any lost items during the Services, Liumaco Logistics will try to locate the items on a "best-effort" basis but is not responsible for any loss or damages of such items.

8. Damage Claims

You acknowledge and agree that your access and use of the Platform and procurement of any transportation, logistics and/or delivery services is at your own risk and Liumaco Logistics shall not be responsible for any lost, stolen, damaged or destroyed goods. You hereby agree that if you are desirous of insuring your goods, you shall procure your own insurance coverage.

Except in relation to Corporate Account User where you elect not to use any insurance service, Liumaco Logistics shall nevertheless reimburse to you the cost for any lost, stolen, damaged or destroyed goods transported by a Driver subject to a maximum amount of up to RM100.00 (for non-corporate clients) or up to RM400.00 (for corporate clients that have a corporate account with Liumaco Logistics) per delivery, subject to the provision of proof of evidence to the satisfaction of Liumaco Logistics such as receipts, invoices and photographs of any damaged items. The reimbursement will be transferred directly to your Liumaco Logistics wallet.

9. Indemnity

By accepting these Terms and using the Service, you agree that you shall defend, indemnify and hold Liumaco Logistics, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with:

• your violation or breach of any term of these Terms or any Applicable Law or regulation, whether or not referenced herein;

• your violation of any rights of any third party, including Delivery Partner arranged via the Platform; or

• your use or misuse of the Service.

10. Governing Law

Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of Malaysia. In the case of cross-jurisdictional orders (e.g. Philippines users placing Malaysia order), Liumaco Logistics reserves all rights and shall have full discretion to decide on the applicable terms and conditions on a case-to-case basis. Any dispute, controversy or claim arising out of or relating to these Terms, or the breach, termination or invalidity thereof, shall be settled by mediation, arbitration or courts of Malaysia as Liumaco Logistics deems appropriate.

11. General

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Liumaco Logistics without restriction. Any attempted transfer or assignment in violation hereof shall be null and void. These Terms binds and inures to the benefit of each party and the party’s successors and permitted assigns.

If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms.

12. Language Versions

In case of any discrepancy between the English version and any regional language version, the English version prevails.

13. API Access

Liumaco Logistics provides service via API integration, you can refer to detail Liumaco Logistics API Terms & Conditions .

14. Warranties

You further represent and warrant that: (a) you have all rights and permissions necessary to provide Liumaco Logistics with the Data and any other information provided to Liumaco Logistics hereunder in connection with the Service; (b) you have obtained consent from the Authorised Users to provide Liumaco Logistics with any personal data in connection with the Service , (c) you have notified, and obtained consent from Authorised Users that Liumaco Logistics will provide them with detailed order information for the Services or other bookings charged to your Corporate User Account.

15. Protection Promises

Loss, theft, damage or destruction of Shipments of orders made under the Corporate Account are subject to the protection promises made available by Liumaco Logistics in accordance with Goods Protection Promises.

4) Shipping Info

There will be no international shipping. All shipping will be in Semenanjung Malaysia only.

5) Return

Return would be available once the unsuccessful shipping has been done for more than 2 times, then the shipper can return the goods back to the sender.